Terms and conditions of sale

General information

Havaarhus ApS, Klostergade 32B, stuen (not the shop), 8000 Aarhus C, Denmark

CVR number 39860074 Telephone 31144716, weekdays between 10 AM and 2 PM

Payment

All prices include VAT and are provided in Danish kroner. We accept Apple Pay, VisaDankort, Visa and Mastercard. We do not charge credit card fees. We will not charge the amount from your credit card until the item is shipped.

Shipment

We ship through PostNord and GLS all over Denmark, and we either deliver to a private address or a package shop (depending on the size of the package). The package shipment price is DKK 40/55. The freight price to other countries depends on the specific country in question. We strive to ship all orders within 2 workdays.

Personal data policy

We need the following information when you purchase from us:

Name, address, telephone number and e-mail address.

We register and pass on the personal data required to deliver the item to you.

The personal data is registered as Havaarhus ApS and is stored for 5 years, after which the information is deleted. Furthermore, we cooperate with a number of other companies who store and process data. The companies only process data on our behalf, and they are not permitted to use the data for their own purposes.

We only cooperate with data processors within the EU or in countries that are able to protect your data sufficiently.

The data controller of havaarhus.com is Havaarhus ApS

You have the right to be informed of which information we process about you. If you believe that the information is inaccurate, you can have it corrected. In some cases, we are obligated to delete your personal data upon your request. This can for example be the case if your data is no longer necessary for the purpose for which it was collected. You can also contact us if you believe that the processing of your personal data is in violation of legislation. You can write to us on: hav@havaarhus.com

Right of cancellation

Right of cancellation

As a consumer, you have a 14-day right of cancellation when making a purchase from us. The right of cancellation expires 14 days after the date where you receive your item. If you have ordered several different items in one order, but they are delivered individually, the 14-day period starts on the date where you receive the last item.

This period means that you have 14 days after receiving the item to inform us that you have changed your mind about your purchase. You can send us an e-mail on hav@havaarhus.com You cannot cancel the purchase by refusing to receive the item without also informing us of your decision.

Cancellation of part of the purchase

If you have purchased several items, you can return one or more items, even if they have been purchased in one order. Please note that the freight charges are not returned if you cancel your purchase.

The latest update of these terms and conditions of sale was on the 27 January 2022.